The Monsters LABUBU Have a Seat Vinyl Plush Pendant Face Sealed Case (6 Blind Boxes)

Shipping Policy

 

Our Shipping Promise At GetLabubu, our goal is to bring the joy of collecting to fans all over the world. We ship from our logistics hubs in Hong Kong and Mainland China to ensure your new friends get to you safely and efficiently. Here’s everything you need to know about our shipping process.

Shipping Locations & Global Reach Our primary markets are the United States, countries across Europe, and Other Regions. We also proudly ship to many other countries and regions worldwide. If you can select your country at checkout, we ship to you!

Order Processing & Delivery Timeline

• Order Cut-Off Time: Our daily order cut-off time is 4:00 PM China Standard Time (CST, GMT+8). Orders placed after this time will be processed starting the next business day.

• Processing Time: Once your order is placed, our team takes 1-3 business days (Monday - Friday) to carefully pick, pack, and prepare it for shipment.

• Estimated Delivery Time: After your order has shipped, the estimated delivery time is as follows:

  • United States & Europe: 5-7 business days

  • Other Regions: 10-15 business days Please note these are estimates and can be affected by factors outside our control, such as customs clearance or carrier delays.

Shipping Costs Shipping costs are calculated automatically at checkout based on the weight and volume of your order and your delivery destination. This ensures you get the most accurate and fair price. The final shipping cost will be clearly displayed before you complete your payment.

Important Notice for International Customers: Customs, Duties, and Taxes All prices on our website are exclusive of any destination-country customs duties or taxes. As the importer of record, you are responsible for any and all import duties, customs fees, and local taxes levied by your country. Payment of these may be necessary to release your order from customs upon arrival. We are unable to advise on the amounts and recommend you contact your local customs office for more information before placing your order.

Order Tracking Once your order is shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to monitor your package's journey on the carrier's website.

Order Changes & Cancellations You may request to change or cancel your order within 24 hours of placing it by contacting our customer service team.

• Cancellations: We can only guarantee cancellation for orders that have not yet been shipped. Once an order has been dispatched, it cannot be cancelled.

• Address Changes: If your order has already been shipped, we will do our best to assist you in contacting the carrier to modify the delivery address. However, we cannot guarantee success, and any additional fees incurred will be your responsibility.

Shipping Origin & Carriers To best serve our global customers, your order will be shipped from our warehouses in either Hong Kong or Mainland China. We partner with a variety of major international carriers to ensure reliable and timely delivery.

If you have any further questions, please don't hesitate to reach out to our team. Happy shopping!

Returns & Refund Policy

 

Our Commitment At Getmylabubu, we are dedicated to providing high-quality, authentic products and an excellent customer experience. This policy is designed to make the return process clear and straightforward. Please read it carefully to understand your rights and responsibilities.

Our Core Return Principle: The "Unopened" Rule This is crucial for blind boxes and all collectible items. To be eligible for a return, items MUST be in their original, unopened, and factory-sealed condition. This means the original shrink-wrap, packaging, and any seals must be 100% intact.

• Why this rule? Many of our products, especially blind boxes, are collectibles whose value and integrity depend on them being in a "never-opened" state. Once a box or its inner packaging is opened, it cannot be resold as new and is therefore non-returnable.

Return Eligibility Window You may initiate a return request within 14 calendar days from the date you received your order.

Non-Returnable Items The following items are not eligible for return or refund:

• Any item that has been opened or removed from its original factory-sealed packaging (this includes blind boxes where the outer box or inner foil bag has been opened).
• Sale or clearance items.
• Custom-made or personalized items (e.g., custom doll clothing).
• Gift cards.

How to Initiate a Return

1. Contact Us First: Email our customer service team at info@getmylabubu.com with your order number and a clear reason for the return. For damaged/defective items, please attach photos.
2. Await Authorization: DO NOT send any items back before receiving official return authorization and the correct return address from our team. Returns sent without prior authorization will not be accepted.
3. Pack and Ship Securely: Once authorized, pack the item securely in its original condition. Ship it to the provided Hong Kong return address using a trackable shipping method.

Damaged or Incorrect Items If you receive an item that is damaged, defective, or not what you ordered, please contact us within 72 hours of delivery.

• Please provide your order number, a description of the issue, and clear photos.
• If we are at fault, we will cover all return shipping costs and provide you with a replacement or a full refund.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item sent by us.
• Original shipping charges are non-refundable.

Refund Processing

• Once your return is received and inspected by our fulfillment partners in Hong Kong, we will notify you of the approval or rejection of your refund.
• If an item does not meet the return criteria (e.g., has been opened), the return will be rejected, and we will contact you to arrange for the item to be shipped back at your expense.
• Approved refunds will be issued back to the original payment method within 10 business days. Please note your bank may take additional time to post the refund to your account.

Policy Updates Getmylabubu reserves the right to update this Returns & Refund Policy at any time. Your continued use of our service constitutes your acceptance of these changes.

Thank you for your understanding and for shopping with us!