Frequently Asked Questions

Absolutely. Your security is our top priority. Our entire website uses SSL (Secure Sockets Layer) technology to encrypt all data exchanged between your browser and our site, which you can verify by the padlock icon in your address bar. Furthermore, we never see or store your full credit card details. All payments are processed directly through our secure and PCI-compliant payment partners (like Shopify Payments and PayPal). This ensures your sensitive information is handled with the highest level of security.

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Shop Pay, Maestro, and Cartes Bancaires for a secure and easy checkout process.

All our prices are listed in USD ($) by default. While our site may show prices in your local currency for your convenience, the final transaction will be processed in the currency displayed on the final checkout page.

Once you complete your purchase, you will receive an order confirmation email from us. If you don't see it, please check your spam or promotions folder before contacting us.

You may request changes or a cancellation within 24 hours of placing your order, as long as it has not yet been shipped. Once an order is dispatched, it cannot be cancelled. Please contact us immediately if you need to make a change.

Yes, we ship worldwide! Our primary markets are the USA and Europe, but we happily deliver to many other countries. If you can select your country at checkout, we can ship to you.

To serve our global community efficiently, all our products are shipped directly from our logistics hubs in Hong Kong and Mainland China.

Shipping costs are not a fixed rate. They are calculated automatically at checkout based on the size, weight, and destination of your order to ensure the price is fair and accurate.

Our order processing time is 1-3 business days. After that, estimated delivery times are:USA & Europe: 5-7 business days, other Regions: 10-15 business days, For more details, please see our Shipping Policy.

It is possible. As the importer, you are responsible for any customs duties, import fees, or local taxes your country may charge. These fees are not included in our prices. We recommend checking with your local customs office for information on potential charges.

You can request a return within 14 calendar days of receiving your item. However, the item must be in its original, unopened, and factory-sealed condition.

We totally understand this question! The magic of a blind box is the surprise of what's inside, and for all collectibles, their value is tied to their "factory-sealed" integrity. Once a box is opened, that magic is gone, and the item cannot be resold as new. As collectors ourselves, we want to ensure every customer receives a brand-new, untouched product. We appreciate your understanding as a fellow fan!

Oh no! If we made a mistake, we will absolutely make it right. Please contact us within 72 hours of delivery with your order number and photos of the issue. We will cover all costs for return shipping and send you a replacement or a full refund.

Once we receive and approve your return, the refund will be processed back to your original payment method within 10 business days.

Yes, 100%. We are passionate collectors ourselves and authenticity is our number one priority. All our products are sourced directly from official brands and trusted distributors.

A chase is a rare, hard-to-find variant of a figure within a series. They are produced in much smaller quantities, making them highly sought-after by collectors. Finding one is all part of the fun!

Minor manufacturing imperfections, such as small paint smudges or slight scuffs, are common in mass-produced collectibles and are not typically considered "defective." These variations are part of the character of the item. However, if you feel the damage is significant, please send us photos and we'll be happy to assess it.